International Returns
Returns
A customer who is a consumer has the right to withdraw from a distance contract within 14 calendar days from the day the goods are received, without giving any reason. It is enough to send us your statement before this period ends.
How to Return
Inform us of your decision by email to contact@kickomi.com (ideally with your order number and the tracking number of the return shipment), then send the item back within 14 days of your statement.
Returns From Outside the European Union
The same right of withdrawal applies. Please note that return shipping and any customs or import charges on the return are borne by the customer. If you have any problem with your order, contact me — I'll do my best to help.
Return Address
Please send the returned item to the following address:
- Refund method
- Same as original payment
- Refund time
- Within 14 days of your withdrawal statement*
- Return shipping cost
- Borne by the customer
- Complaint period
- 2 years from delivery
* We refund all payments, including the cheapest standard delivery cost. We may withhold the refund until we receive the item or proof that it was sent back.
🎁 Blind Boxes
Unopened blind boxes (with intact foil) can be returned as usual. The sealed packaging is an integral part of a blind box, and opening it uses up the surprise. If an opened blind box is returned, the customer is liable for the loss of its value, which equals its full price — so in practice no refund is due for an opened blind box (section 8.9 of the Terms of Service).
⚠️ Returns Are Not Accepted For
- Products made to the customer's individual specifications
💬 Complaints
We are responsible for any lack of conformity that appears within 2 years of delivery. Submit complaints by email to contact@kickomi.com — please include a description of the issue and photos of the product. We reply within 14 days and cover the shipping cost of the item under complaint. A damaged or incomplete figure in a blind box is always a complaint, not a return.