BLIK, payment card, Apple Pay, Google Pay, PayPal and Klarna (pay later or in instalments) are available. Current payment methods are shown at checkout.

No, checking out as a guest is possible. An account keeps your order history in one place. Sign-in works with a code sent by email or via Google or Facebook.

Yes. Just enter the company name and VAT/tax ID number when placing the order.

Please get in touch as soon as possible. If the parcel hasn’t been dispatched yet, changes are usually possible.

Signing up for the newsletter gets you a discount on your first purchase. Discount codes and promotions cannot be combined.

Besides the kickomi.com store, products are also available on Allegro, Empik and TikTok Shop. The widest selection and new arrivals appear here first.

Orders paid by 12:00 on a business day are shipped the same day; all others ship the next business day.

Delivery costs and the free delivery threshold depend on the country – the table above shows current prices for the selected country. The full price list is on the Shipping information page.

1–2 business days within Poland, 3–5 business days within the European Union, and 3 to 21 business days outside the EU, depending on the country and carrier. The time for the selected country is shown in the table above.

All parcels are shipped from Poland, so orders within the European Union involve no customs duties or extra fees on delivery.

Yes, shipping is available across the EU and worldwide. For shipments outside the EU (e.g. to the United Kingdom, the USA or Switzerland), the authorities in the destination country may charge customs duties and import tax. These fees are not included in the price and are paid by the recipient.

Once the parcel has been dispatched, a tracking number is sent by email.

Please get in touch right away and send photos.

It’s a sealed box with a random figure from a given series. Until it’s opened, nobody knows which figure is inside – and that’s the whole fun of it.

No, the contents are random. Boxes are not opened before shipping, so their contents are unknown.

These are rare, hidden figures in a series. The odds of getting one are stated by the manufacturer on the box.

It’s a complete case from one series containing a full set of blind boxes. In standard series this usually gives you all the regular designs – “secret” figures, however, are not guaranteed.

In standard series, figures are shipped from a single full box, so duplicates are rare, though this can’t be guaranteed.

In Sonny Angel and Smiski series, one box contains 12 figures but only 6 designs, so repeats are possible. A duplicate is not a product defect.

An unopened blind box with intact foil can be returned within 14 days. Opening it uses up the surprise, so opened blind boxes are not eligible for a refund (section 8.9 of the Terms of Service).

Yes, 100%. Products come from manufacturers and trusted distributors. More information on the Authenticity guarantee page.

Yes. Every figure is new and in the manufacturer’s original packaging.

The photos show products from the given series. Due to hand painting, screen settings and lighting, shades may vary slightly – minor paint differences are a normal feature of mass-produced figures.

On a sold-out product you can leave your email address and get notified when it’s back in stock. The newsletter is the fastest way to hear about new arrivals and restocks.

Fully functional figures in boxes with cosmetic defects, such as dents or scuffs. The box condition is described on each product.

It’s best to keep them away from direct sunlight and heat sources – UV rays can change the colour of the material over time. Dust can simply be removed with a soft brush or a dry cloth.

The figures are collectibles. The recommended age depends on the product and is stated on the packaging and in the description. Many figures contain small parts.

14 days from receiving the parcel, no reason needed. Just fill in the return form or write to contact@kickomi.com, then send the item back within 14 days. Return shipping costs are covered by the buyer.

Within 14 days of the return request, using the same payment method. The refund may be withheld until the parcel is received or proof of dispatch is provided. Money usually comes back within a few days.

Just write to contact@kickomi.com, describe the problem and attach photos. Complaints can be filed within 2 years of delivery, and a response arrives within 14 days.

The card is sent by email – to the buyer or directly to the recipient, also on a chosen date. It never expires and can be used across several orders. It cannot be combined with discount codes.

See the gift card

Details and the application form are on the Ambassadors page. There is also an affiliate programme with commission on referred orders.

Yes – Kickomi supports creators and independent projects. More on the Artists & creators page.

Partnership proposals for companies and brands: Business cooperation or by email at contact@kickomi.com.