FAQ
If you have any additional questions, please send me an email – I will respond within 2 business days.
Shipping and delivery
How long does it take to process and ship my order?
Orders are shipped within 1-2 business days of being placed.
Shipping within Poland usually takes 1-3 business days from the moment the package is shipped.
For international shipping, delivery time depends on the destination country (average 5-10 business days).
How can I track my shipment and receive delivery updates?
Once your parcel has been shipped, you will be able to track it using the tracking number I will provide you with.
What happens if my package is lost or damaged during shipping?
If your parcel is lost or damaged during shipping, please contact me immediately so that I can initiate a complaint procedure or resend the product.
Can I change my delivery address after placing my order?
If you'd like to change your shipping address after placing your order, please contact me as soon as possible. I'll do my best to accommodate your request, but changes may be made depending on the order's processing stage and the carrier's policies.
Returns
Can I return a product if it has been opened or used?
I understand that sometimes a product may not meet your expectations, even if it has been opened or used. Depending on the product type and condition, I may offer a refund or exchange. Please email me for more information. Due to the nature of blind box products, they are non-returnable once opened.
Orders made at the customer's special request are also non-refundable.
However, if the product turns out to be defective, I will initiate a complaint procedure - in such a situation, please contact me by email with a photo of the defect.
Do I have to cover shipping costs when returning a product?
In most cases, the customer is responsible for the return shipping costs. In some cases, I may offer free returns, depending on the product type or circumstances.
How long does it take to receive a refund once my return has been processed?
Yes, refunds can take up to 14 days from the time your return is processed. However, they are usually refunded much faster – within a few business days. Yes, refunds can take up to 14 days from the time your return is processed. However, they are usually refunded much faster – within a few business days. Once your return is received and processed, they can take up to 14 days to process. However, they are usually refunded within a few business days.
The exact time depends on the payment method chosen and the processing time on the bank's side.
The exact time depends on the payment method chosen and the processing time on the bank's side.
Products
Are the products original?
Of course! All the products in the store are original—sourced directly from official manufacturers and distributors. You can be sure they're real gems, not fakes.
Are the figurines new and sealed?
Yes, all figurines are new and originally sealed.
I don't open boxes to see what model is inside - with Blind Box, the element of surprise is part of the collecting experience.
If I buy multiple figures from the same series, can I get a duplicate?
No - I ship figures from one full box, so there should be no duplicates in standard series.
The exceptions are series like Sonny Angel or Smiski. In these cases, one box contains 12 figures, but only 6 different models, so it's possible to receive the same character. No, I ship figures from a single, complete box, so duplicates shouldn't be found in standard series.
The exceptions are series like Sonny Angel or Smiski. In these cases, there are 12 figures in one box, but only 6 different models, so it's possible to receive the same character.
If you place another, separate order, I cannot guarantee that you will not receive the same figurine.