Refund policy
You have 14 days from receiving your parcel to withdraw from the contract without giving a reason. Choose the form for the country you’re sending the parcel back from.
Poland
Submit your withdrawal online and create the return shipment straight away. You can drop the parcel off at an InPost Paczkomat locker or at a DHL, GLS or DPD point (e.g. Żabka).
Other EU countries
Submit your withdrawal using the form in your language (including English, German and Czech), then send the parcel back with any carrier to the return address.
Withdrawal from the contract
Return address
Kickomi – Katarzyna Lizurej
ul. Górna 4
42-152 Wilkowiecko, Polska
Contact
Blind box
You can return an unopened blind box as normal – meaning one whose box has not been opened: the security seal is intact and the closure untouched. The unopened box is an integral part of a blind box, and opening it uses up the surprise. That’s why, if you return an opened blind box, you are liable for the diminished value, which equals the full price – in practice, no refund is due for an opened blind box (section 8.9 of the Terms and Conditions).
A damaged or incomplete figure isn’t a return – it’s a complaint.
Complaints
We are liable for any lack of conformity of the goods with the contract that existed at the time of delivery and becomes apparent within 2 years of the goods being delivered.
Write to contact@kickomi.com, describe the problem and attach photos. We’ll reply within 14 days, and we cover the cost of shipping the goods under complaint.
Outlet products have the visual defects of their box described in the listing – these defects are not grounds for a complaint, but defects of the figure itself are.
You’ll find the full rules in the Terms and Conditions (sections 6 and 8).