Kickomi Club programme terms

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TERMS

“Kickomi Club” loyalty programme

Valid from 11 November 2026.

§1. General provisions

1. These terms set out the rules of the “Kickomi Club” loyalty programme (“Programme”).
2. The Programme is organised by Katarzyna Lizurej, running a business under the name Katarzyna Lizurej, ul. Stanisławowska 47, 54-611 Wrocław, Poland, NIP 8993009475, REGON 540210848, e-mail: contact@kickomi.com (“Organiser”).
3. The Programme applies only to purchases in the online store kickomi.com (“Store”).
4. Points in the Programme are called “stars”. Stars are not money, have no cash value outside the Programme and cannot be exchanged for cash.
5. Capitalised terms not defined here have the meaning given in the Store Terms.

§2. Participants

1. Any natural person with an Account in the Store may participate (“Participant”). Minors may participate with the consent of their legal guardian.
2. Participation is free and voluntary. A Participant joins by creating an Account or logging in to an Account after the Programme start date.
3. One person may have one Account in the Programme. Stars cannot be transferred between Accounts.
4. A Participant may leave the Programme at any time by writing to contact@kickomi.com. Leaving the Programme or deleting the Account means losing unused stars.

§3. Earning stars

1. For every full PLN 1 spent on Products in the Store, the Participant receives 1 star. Stars are calculated on the value of Products after discounts, excluding shipping; fractions are rounded down. For payments in another currency, the PLN equivalent of the order is used.
2. Buying a gift card does not earn stars.
3. Stars are added to the Account once the Order has been paid.
4. Additional stars are awarded for: (1) the first Order placed with an Account – 300 stars; (2) a birthday – 200 stars once a year, on the birthday, provided the date of birth has been entered in the Account; (3) referring a friend – under §4.
5. Customers who placed an Order in the Store before the Programme start date receive a one-off 300 stars to start. Stars are not awarded for Orders placed before the Programme started.
6. The Organiser may run temporary campaigns with extra stars. Their rules are announced in the Store.

§4. Referrals

1. The Participant receives a personal referral code in the Account, which they may share with friends.
2. A friend who uses the code on their first Order in the Store receives a 5% discount on that Order.
3. Once that Order is paid, the referring Participant receives 300 stars. The reward is available for up to 10 referred people within 30 days.
4. A referral does not count if the friend was already a Store customer, if the Participant refers themselves (e.g. from another e-mail address), or if the friend withdraws from the contract or returns the Order.

§5. Tiers

1. The Programme has tiers based on the total number of stars earned (exchanging stars does not lower the tier): Little Star – from joining; Star – from 1000 stars; Supernova – from 3000 stars; Galaxy – from 8000 stars.
2. Tier benefits (e.g. a higher birthday gift, a welcome bonus on reaching a tier, free shipping above a certain Order value, a star multiplier) are described on the Programme page kickomi.com/pages/gwiazdki. The multiplier increases the number of stars earned for purchases.
3. The tier welcome bonus is awarded once, after reaching the tier.

§6. Exchanging stars

1. Stars can be exchanged for discount codes to use in the Store: 500 stars – a PLN 10 code, 1000 stars – a PLN 20 code, 2000 stars – a PLN 40 code.
2. Exchanges are made after logging in to the Account, on the Programme page in the Store or in the Programme window. The code is single-use and reduces the value of an Order in the Store by its amount, with no minimum Order value.
3. The code is valid for 90 days from the exchange. It cannot be exchanged for cash.
4. Exchanged stars cannot be restored, including if the code is not used before it expires.

§7. Star validity

1. Stars expire if the Participant does not earn any new stars for 12 consecutive months. The Organiser may send an e-mail reminder about expiring stars.
2. Stars also expire if the Participant leaves the Programme, deletes the Account or the Programme ends under §10.

§8. Returns and abuse

1. If the Participant withdraws from the contract or returns Products, stars awarded for the returned Products (including multiplier stars and bonuses related to that Order) are deducted from the Account.
2. If a code from a star exchange was used on an Order, the refund covers the amount actually paid; the used code is not returned.
3. The Organiser may remove stars earned in breach of these terms and, in the event of a serious breach (e.g. creating multiple Accounts, fake referrals), exclude the Participant from the Programme, informing them by e-mail with the reason.

§9. Complaints

1. Complaints about the Programme can be sent by e-mail to contact@kickomi.com or in writing to the Organiser’s address.
2. The Organiser handles complaints within 14 days of receipt and replies in the same way the complaint was submitted, unless the Participant indicates otherwise.
3. Consumers may use the out-of-court dispute resolution methods described in the Store Terms.

§10. Changes and end of the Programme

1. The Organiser may change these terms for important reasons, in particular changes in law, changes to how stars are earned or exchanged, or changes to the tools used to run the Programme. Changes will be announced in the Store at least 14 days before they take effect. Changes do not remove stars earned before they take effect.
2. The Organiser may end the Programme by announcing it in the Store at least 30 days in advance. Until the end date, Participants may exchange their stars under §6.

§11. Personal data

1. The controller of Participants’ personal data is the Organiser. Data is processed to run the Programme (Art. 6(1)(b) GDPR), including awarding and exchanging stars and granting birthday and referral rewards.
2. The Organiser uses the Fidelyo app installed in the Store to run the Programme; its provider processes data on behalf of the Organiser.
3. Detailed information on data processing, including Participants’ rights, is in the Store’s Privacy Policy.

§12. Final provisions

1. These terms are available at kickomi.com/pages/regulamin-klub-kickomi.
2. Matters not covered here are governed by the Store Terms and Polish law. This does not exclude consumer rights under mandatory provisions of law.
3. Translations of these terms are for information only; in case of discrepancies, the Polish version prevails.